FAQ

The timescale of a website design project is often dictated by the scope of the project. If you have a deadline in mind we will endeavor to meet it for you. Each project will differentiate based on the unique needs of each client. Some clients need complex coding and others need a simple website; these both can have distinctively different turn around times.

The timescale of a graphic design project is often dictated by the scope of the project. This could be flyers, logos, business cards, banners, and/or  much more. If you have a deadline in mind we will endeavor to meet it for you. Each project will differentiate based on the unique needs of each client. Some clients need intricate hand drawn graphics and others need minimalstic graphics; these both can have distinctively different turn around times.

Yes! We truly understand that sometimes you need your project expedited. We therefore keep all channels of communication open 24/7 so we can better assist you in delivering your finished product right on time.

The cost of a web site varies depending on the site criteria and complexity. We provide costs based on the specific needs of your project, which will differentiate for each client. We only charge you for what you need. If you contact us, we will be pleased to discuss your website project.

Not with Luxurious Web Design. We discuss your website needs and then prices accordingly. Once you have placed an order for your website design with us, the services are provided in alignment with what was ordered.

Your website visitors will see some things differently depending on their browser, screen resolution setting, and their individual computer settings and tool bars. We design sites with this in mind and test all websites before publishing.

We do ask that clients provide us with some information about their business, but as far as design & technology, we can take care of this for you. We’ll present multiple design options, examples, and plans which may work best for you. We’ll even take a look at your competitors to see what they have. Once you’ve expressed what you like and/or the direction you’d like to go, we’ll begin to solidify a customized plan that’s fit to your needs.

If requested, Luxurious Web Design can offer you a maintenance package. These packages are all different because their scope is contingent what needs to be updated, frequency, and the turn around time. If you choose to maintain the website yourself, we do provide instructions custom to your website on how to edit and/or add content.

If you do not like the design which we’ve provided, we’ll discuss further with you a view to ascertaining what type of design you would like to see and then place another “suggested design” in your web area for you to view. We would not like to think that you are not happy with the final design. Our aim is to design specifically to your requirements which you are completely happy with. We do go through several rounds of drafts with designing, so we do anticipate for a few changes. We will only offer refunds if deemed acceptable by our billing department.

Within the web design process we will provide insight into how your website will function (navigation, structure, technical infrastructure) and how your website will look (design, theme, content) prior to starting. When building the website, you can see the website come to life 24/7 via a private link or password encrypted portal. In reference to logos or graphics, we will send multiple drafts over once completed.

Yes! Our business is international so we work with clients all all over the world. We strive to have access the tools and resources to communicate with everyone effectively and efficiently. We do understand there are time differentiation’s for many, so we do ask that anyone interested in business contact us directly, and we will make time for you.

The website belongs to you. We provide any passwords and login credentials once the project is completed. We will also provide a copy of your website in the form of code or duplication on file. This copy is for your retention and should you wish to use another web design or web hosting company – you are completely at liberty to take this copy to them for them to use.

Once a website is completed, the finished product is turned over to the customer, and some customers have altered the website from the original design. We would not want to portray work that has a deviation from the original design we created. In addition, some clients choose to deactivate their websites, so the original website link is no longer active.